Frequently Asked Questions (FAQ)
Here you'll find answers to the most frequently asked questions about our cleaning services.
How often should I book a deep clean?
The recommended frequency of a deep clean depends on the size of the space and how heavily soiled it is.
What is included in a standard apartment cleaning?
A standard apartment cleaning includes cleaning the floors, vacuuming, dusting and washing the bathrooms.
Can I book a cleaning at the weekend?
Yes. TotalClean provides cleaning services at the weekend by prior arrangement.
How is the cost of a cleaning calculated?
The cost depends on the type of property, its area and the services required. We provide free consultations and estimates.
What cleaning products does TotalClean use?
We use eco-friendly products that are safe for your health and for the environment. We also use professional equipment and professional cleaning chemicals.
What quality guarantees do you offer?
We guarantee high-quality cleaning and complete customer satisfaction. If necessary, we will clean again free of charge.
Do you offer discounts for regular and new clients?
Yes, we offer special terms and discounts for both regular and new clients. Get in touch for details.
How long does it take to clean an apartment or office?
The time depends on the size of the space and the scope of work. We aim to complete the job at a time that suits you.
How can I pay for TotalClean services?
We accept cash, bank cards and electronic payments. Choose whichever is most convenient for you.
What are the advantages of professional cleaning over doing it yourself?
Professional cleaning delivers high quality and saves you time. We use professional products and techniques.
How is the completed work handed over?
Completed work is checked in several stages: first the cleaner, then the manager, and finally the client.